Effective Date: September 4, 2024

At Hala Laundry, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or use our laundry and dry-cleaning services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, physical address, and payment details.

• Order Information: Details related to your laundry orders, including items submitted, delivery instructions, and preferences.

• Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and navigation behavior.

• Cookies & Tracking Technologies: We use cookies and similar tools to enhance your browsing experience and gather insights into user activity.

2. How We Use Your Information

We use the information collected to:

• Provide and manage our laundry and dry-cleaning services, including order fulfillment and delivery.

• Communicate with you regarding your orders, service updates, or promotions.

• Enhance our website performance and improve customer service.

• Comply with legal requirements and uphold our Terms of Service.

3. How We Share Your Information

Your personal information may be shared in the following cases:

• Service Providers: With trusted third parties who help us deliver services (e.g., delivery personnel, payment processors, IT support).

• Legal Requirements: If legally required, or to protect the rights and property of Hala Laundry.

• Business Transfers: If our business is sold, merged, or reorganized, your data may be part of the transferred assets.

4. Data Security

We implement appropriate security measures to safeguard your personal information. While we strive for complete security, no online platform can guarantee absolute protection.

5. Your Rights

You have the right to:

• View and update your personal information.

• Request the deletion of your data, subject to applicable legal obligations.

• Opt-out of receiving marketing communications at any time.

6. Cookies

We use cookies to personalize your experience and analyze website traffic. You can manage or disable cookies through your browser settings.

7. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect or store personal information from children.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us at:

📧 contact@halalaundry.com